Frequently Asked Questions

On this page you’ll find answers to some of the most asked questions about Stuart services, policies and practices. If you don’t find the information you’re looking for here, please feel free to contact us to answer any additional questions you may have.

Contact Info

For full contact info, see our Contact page


 

Milpitas Showroom and Corporate Office
454 S. Abbott Ave.
Milpitas, CA 95035
(408) 856-3232

Mountain View Showroom
2485 Old Middlefield Way
Mountain View, CA 94043
(650) 968-4401

Castro Valley Showroom
20642 John Drive, Ste A
Castro Valley, CA 94546
(510) 728-2616

 

 

Emergency Line

If you have an emergency during non-business hours, please call our emergency line at 510.364.8685

 

 

Responsibility: Lost or Damaged Items

If you locate and return any missing items, your account will be credited. Any damaged inventory for which you are charged will be available for 10 days following your event if you wish to pick-up these items.

 

Responsibility

Responsibility for rented items remains with the customer from the time of delivery to return. Additional charges are made for damages and shortages.

Cancellation Policy: Orders over $10,000

Deposits for orders over $10,000.00 are non refundable.

Cancellation Policy: Specialty Items

Specialty items may be subject to a 100% cancellation fee prior to the 30-day notification specified above.  Fees vary depending upon the item(s) ordered.  Please ask your Event specialist for further details.

Cancellation Policy: Standard

There will be no charge for items cancelled more than 30 days prior to delivery or will call date.

Because all reserved equipment is prepared, staged and packed, a restocking fee will apply as follows:

  • Items cancelled within 30 days of delivery or will call – 25% restocking fee
  • Items cancelled within 5 days before delivery or will call – 50% restocking fee
  • Items cancelled within 24 hours of delivery or will call – 100% restocking fee

Delivery: Minimum Order

To qualify for delivery, the total price of an order must meet or exceed a minimum cost threshold (labor and delivery charges are separate). The minimum order amount varies based on your geographic area and distance from our warehouse location.  If delivery is requested and the order qualifies, a Delivery Charge is added.

Please contact an Event Specialist for details on the minimum order total and delivery charge for your specific needs.

Customers are always welcome to come to any of our three showrooms in Milpitas, Mountain View, and Castro Valley to pick up and drop off rental items via Will Call.

After the Event: Preparing Items for Pick-up

Tables and chairs should be stacked in the manner in which it was delivered. All china, glassware, flatware, etc., should be rinsed, refuse-free and replaced in their delivery containers. Linens will be delivered on hangers with a plastic wrap over them.  Upon pick-up of the linens, they should be dry and refuse-free to prevent mildew and staining. Return of hangers would be greatly appreciated.  Additional charges are made when extraordinary cleaning is required and for missing containers.

Price List

For pricing information, please see our Price List.

Special Services or Items

If you require special services or rental items you do not see listed in the price list, simply contact a customer service associate. We are constantly adding new rental items to our inventory and may have what you are looking for.

Payment Terms: Deposit and Balance

We require a 50% deposit for all reservations.  The balance is due 2-5 days before your order goes out. We accept cash, check, MasterCard, and Visa for payment.  If you choose to pay by cash or check, we require a credit card to be placed on file for security purposes only.  Charge accounts are available to pre-approved customers only.

Rental Periods: Counting Days

Pricing quoted is for a one-period charge, which is generally 2 days, depending on delivery and pickup dates. Weekend rentals are typically from Friday to Monday with no additional extended rental fees.  If you wish to rent items over an extended period of time, please call our office for special rates.

Charges are based upon time out, whether used or not, so please make selections carefully.

Showroom: Previewing Other Items

If you would like to see other items besides table settings, please contact our Event Specialists in advance so that we may have those rental items prepared for you.  Most of our items are stored in our main warehouse in Milpitas.  If you would like to come to our Mountain View or Castro Valley showrooms, please contact that location to see whether they have the rental items you are interested in available at their location.  If they do not have them readily available, they can request that the rental item be shuttled to their location from our Milpitas warehouse.  Please contact us if you have any questions.

Showroom: Previewing a Table Set-up

If you would like to see a table set-up, please call our office at least 1 week in advance. Our event specialist will have a table set with the party rentals of your choice, such as linens, china, flatware, and glassware. If you would like to see more than 1 table setting, please let our Event Specialist know and he or she will be able to set those items aside for you in advance.

Showroom Hours

Milpitas:
Mon – Fri: 9:00 am – 5:00 pm
Sat: 9:00 am – 2:00 pm
Sun: Closed

Mountain View:
Mon – Fri: 9:00 am – 5:00 pm
Sat – Sun: Closed

Castro Valley:
Mon – Fri: 9:00 am – 5:00 pm
Sat – Sun: Closed