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  • Home
  • Products
    • Menu iconNew Additions
    • Bars
    • Chairs
    • China
    • Cooking
    • Decorations
    • Draping
    • Flooring
    • Furniture
    • Glassware
    • Lighting
    • Linens
    • Serving
    • Flatware
    • Staging
    • Tables
    • Tents
    • Wedding & Garden
  • Services
    • Menu iconParty Rentals
    • Menu iconPrivate Parties
    • Tent & Canopy Rentals
    • Construction Tent Rentals
    • Event Planning
    • Corporate Event Rentals
    • Wedding Rentals
    • Schools & Non-Profits
    • Caterers and Hoteliers
    • Menu iconSocial Distancing Solutions
  • Resources
    • Event Portfolio
    • Product Photos
    • Ideas Blog
    • FAQs
    • Equipment Instructions
    • Stuart Price List
  • About
    • Career Opportunities
    • Core Values
    • Customer Reviews
    • History
    • Press Releases & Awards
  • Locations
    • South Bay Showroom
    • Downtown San Jose Showroom
    • East Bay Showroom
  • Contact

Stuart Event Rental Delivery Information

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Announcement Regarding Recent Pandemic Related Changes to Our Services

During the pandemic, we have all become accustomed to delivery.  Between Amazon, Door Dash, and Dominoes, we can basically get anything delivered at the drop of a hat.

Stuart Event Rentals has always prided itself on its amazing fleet of delivery vehicles, and our professional and courteous delivery staff.

We wanted to give some tips and information on how our delivery works, and why it may not always be available.

Deliveries and Pricing

For Stuart’s delivery services, we do have a minimum rental requirement before our delivery services can be acquired. The minimum is based on how far the delivery is from our warehouse, and if multiple trucks would be needed.

The factors that figure into this price are the cost of fuel, vehicle maintenance, and environmental fees that we must pay to keep our vehicles on the road. By maintaining a minimum price structure, this allows Stuart to continue to provide delivery services.

Whenever an order falls below our set minimum, we allow for our customers to will-call their order the day before their event and return the day after their event (or the following Monday if the event is over the weekend).

Bookings and Availability

With the further vaccination of our population and quarantine mandates being lifted more every week, we booked up very quickly on our delivery services through September and October of this year. Unfortunately, this caused Stuart to be unable to accept all delivery orders that met the qualifications.

As with the rest of the service industry, we are still trying to build back our staff to pre-pandemic numbers.

During that time, if a customer was unable to will-call their order, we referred many customers to Lugg or TaskRabbit as an alternative for delivery & pick-up service; and it also worked great for those customers who fell below our set minimum.

In most cases, these alternative services do not have minimums on what needs to be transported. This is because they’re independent contractors with very little overhead.  However, because these independent contractors are not affiliated with Stuart, we have no control over their pricing.

Plan Ahead – Way Ahead

At Stuart Event Rentals, our main goal is to always give our valued customers options whenever possible.  During this holiday season, we suggest you get your orders in as soon as possible.

We want to make sure we have the items you want, and the ability to get you on the delivery schedule if needed.

Stuart Event Rentals value each and every one of our customers and cannot wait to help you in your return to entertaining.

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LOCATIONS & HOURS
Main Office: 1(800) 400-0543
Mon-Fri: 9:00am – 5:00pm
Sat & Sun: Closed


SOUTH BAY

google map iconStuart Event Rentals
454 South Abbott Avenue
Milpitas, CA 95035
(408) 856-3232

Showroom & Will Call
Mon-Fri: 9:00am – 5:00pm
Sat & Sun: Closed



DOWNTOWN SAN JOSE

(TEMPORARILY CLOSED)
google map iconStuart Event Rentals
845 Park Ave.
San Jose, CA 95126
(408) 297-1078

Showroom & Will Call
Mon-Fri: Closed
Sat & Sun: Closed



EAST BAY

google map iconStuart Event Rentals
6785 Sierra Court, Suite A
Dublin, CA 94568
(925) 315-8043

Showroom & Will Call
Mon-Fri: 10:00am – 3:00pm
Sat & Sun: Closed



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IMPORTANT ANNOUNCEMENT REGARDING COVID-19

The Stuart Rental Company’s highest priority is the health and safety of our team members, clients, and their families. Therefore, we are taking this opportunity to set forth how we are managing our business operations during the COVID-19 pandemic.

We will continue to update our policies as we learn more from the medical and scientific community, including new information from the Centers for Disease Control and Prevention. We encourage everyone to frequently refer to the CDC website for the latest on how best to contain and mitigate the impact of the virus.

OUR SHOWROOM IS OPEN

LIMITED HOURS: 10:00AM to 2:00PM, MON-FRI

CLEANING AND SANITATION

We have enhanced the process and increased the frequency of our equipment cleaning, spending extra attention to regularly contacted surfaces.

  • – We are using the same chemicals on our equipment as hospitals use to disinfect their surfaces.
  • – In addition, we continue to launder all linens and disinfect dishware, silverware, and glassware with high-temp commercial dishwashers, industrial sanitizers and chemicals.
  • – These processes are done in compliance with the latest California state and federal CDC guidance to ensure our products are COVID-19-free following their cleaning.
  • – We are cleaning our showroom, offices, warehouse and common areas with greater frequency using hospital-grade disinfectants, paying special attention to frequently touched surfaces.
  • – We have curtailed all non-essential employee travel to minimize the risk of spreading the virus to our staff and among the general population and we have instructed employees who feel ill to stay home and consult their healthcare provider.

 

DELIVERY AND PICKUP PROTOCOL: 10:00AM to 2:00PM, MON-FRI

We are keeping our teams current on all recommendations and updates from the CDC as well as instituting new safety precautions for the pickup and delivery of any product.

  • – We have equipped our delivery and pickup teams with masks, nitrile gloves, hand sanitizer, and EPA-approved cleaners/disinfectants specifically recommended by the CDC in its Environmental Cleaning and Disinfection Recommendations.
  • – During pickups and deliveries, we wipe all products with all-purpose cleaning solution and a disinfecting cleanser.
  • – Nitrile gloves are carefully disposed of after every pickup.
  • – We have instructed our staff to follow CDC-recommended social distancing guidelines, including avoiding shaking hands and using proper hygiene etiquette including hand washing.

We are committed to doing what is necessary to curtail the impact of COVID 19 and will therefore update these policies as the CDC and local and state health officials issue more guidance.

CLICK HERE TO LEARN MORE ABOUT STUART’S SOCIAL DISTANCING SOLUTIONS FOR YOUR NEXT EVENT!

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