Announcement Regarding Recent Pandemic Related Changes to Our Services
During the pandemic, we have all become accustomed to delivery. Between Amazon, Door Dash, and Dominoes, we can basically get anything delivered at the drop of a hat.
Stuart Event Rentals has always prided itself on its amazing fleet of delivery vehicles, and our professional and courteous delivery staff.
We wanted to give some tips and information on how our delivery works, and why it may not always be available.
1. Deliveries and Pricing
For Stuart’s delivery services, we do have a minimum rental requirement before our delivery services can be acquired. The minimum is based on how far the delivery is from our warehouse, and if multiple trucks would be needed.
The factors that figure into this price are the cost of fuel, vehicle maintenance, and environmental fees that we must pay to keep our vehicles on the road. By maintaining a minimum price structure, this allows Stuart to continue to provide delivery services.
Whenever an order falls below our set minimum, we allow for our customers to will-call their order the day before their event and return the day after their event (or the following Monday if the event is over the weekend).
2. Bookings and Availability
With the further vaccination of our population and quarantine mandates being lifted more every week, we booked up very quickly on our delivery services through September and October of this year. Unfortunately, this caused Stuart to be unable to accept all delivery orders that met the qualifications.
As with the rest of the service industry, we are still trying to build back our staff to pre-pandemic numbers.
During that time, if a customer was unable to will-call their order, we referred many customers to Lugg or TaskRabbit as an alternative for delivery & pick-up service; and it also worked great for those customers who fell below our set minimum.
In most cases, these alternative services do not have minimums on what needs to be transported. This is because they’re independent contractors with very little overhead. However, because these independent contractors are not affiliated with Stuart, we have no control over their pricing.
3. Plan Ahead – Way Ahead
At Stuart Event Rentals, our main goal is to always give our valued customers options whenever possible. During this holiday season, we suggest you get your orders in as soon as possible.
We want to make sure we have the items you want, and the ability to get you on the delivery schedule if needed.
Stuart Event Rentals value each and every one of our customers and cannot wait to help you in your return to entertaining.