General Rental Policies

Showroom

Showroom Hours:
Milpitas: Monday – Friday, 9am-5pm and Saturday, 9am-1pm
Mountain View: Monday – Friday, 9am-5pm
Castro Valley: Monday – Friday, 9am-5pm

If you would like to see a table set-up, please call our office at least 1 week in advance. Our event specialist will have a table set with the party rentals of your choice, such as linens, china, flatware, and glassware. If you would like to see more than 1 table setting, please let our Event Specialist know and he or she will be able to set those items aside for you in advance. 

If you would like to see other items besides table settings, please contact our Event Specialists in advance so that we may have those rental items prepared for you.  Most of our items are stored in our main warehouse in Milpitas.  If you would like to come to our Mountain View or Castro Valley showrooms, please contact that location to see whether they have the rental items you are interested in available at their location.  If they do not have them readily available, they can request that the rental item be shuttled to their location from our Milpitas warehouse.  Please contact us if you have any questions.

For directions, please see our Contact page.

Pricing

Pricing quoted is for a one-period charge, which is generally 2 days, depending on delivery and pickup dates. Weekend rentals are typically from Friday to Monday with no additional extended rental fees.  If you wish to rent items over an extended period of time, please call our office for special rates.

Charges are based upon time out, whether used or not, so please make selections carefully.

We require a 50% deposit for all reservations.  The balance is due 2-5 days before your order goes out. We accept cash, check, and all major credit cards for payment.  If you choose to pay by cash or check, we require a credit card to be placed on file for security purposes only.  Charge accounts are available to pre-approved customers only.

If you require special services or rental items you do not see listed in the price list, simply contact a customer service associate. We are constantly adding new rental items to our inventory and may have what you are looking for.

For pricing information, please see our Price List.

Delivery / Pick Up

Tables and chairs should be stacked in the manner in which it was delivered. All china, glassware, flatware, etc., should be rinsed, refuse-free and replaced in their delivery containers. Linens will be delivered on hangers with a plastic wrap over them.  Upon pick-up of the linens, they should be dry and refuse-free to prevent mildew and staining. Return of hangers would be greatly appreciated.  Additional charges are made when extraordinary cleaning is required and for missing containers.

We require a minimum order of $150 (not including delivery or labor) to qualify for delivery.  Delivery charge is an additional fee.  Please call an event specialist for the delivery charge to your area.  Customers are always welcome to come to any of our three showrooms located throughout the Bay Area in Milpitas, Mountain View, and Castro Valley to will call your rental items.

Cancellation Policy

There will be no charge for items cancelled more than 7 days prior to delivery or will call date. Because all reserved equipment is prepared, staged and packed, a restocking fee will apply as follows:
Items cancelled 3-7 days before delivery or will call – 25% restocking fee
Items cancelled 1-2 days before delivery or will call – 50% restocking fee
Items cancelled on day of delivery or will call – 100% restocking fee

Specialty items must be cancelled at least 7 days prior to delivery or will call or there will be a 100% restocking fee applied.

Deposits for orders over $10,000.00 are non refundable.

Responsibility

Responsibility for rented items remains with the customer from the time of delivery to return. Additional charges are made for damages and shortages.

If you locate and return any missing items, your account will be credited. Any damaged inventory for which you are charged will be available for 10 days following your event if you wish to pick-up these items.

Emergency Line

If you have an emergency during non-business hours, please call our emergency line at 510.364.8685